Terms & Conditions
Please read carefully before finalizing your order.
The brand MattressMart is managed by Prestige Affairs Pte Ltd. All transactions and contracts are formed between the customers (the ‘Customer’) and Prestige Affairs Pte Ltd (the ‘Company’).
Full payment is required to confirm an order. Your order will be processed after receipt of payment.
We accept the following modes of payment for online purchases:
- Credit Card / Debit Card
(Card payments are processed through PayPal)
Strictly no changes of payment methods will be entertained.
The Company reserves the right to charge a 1.5% late payment interest per month on unpaid balances after the payment due date. Legal title of any of the items supplied shall remain with the Company until full payment has been received.
We deliver Monday to Saturday. There is no delivery on Sunday and on public holidays.
Delivery timing is categorised based on the first two digits of the Singapore postal code (Example: 18xxxx). Please refer to our Mattress & Bed Frame Delivery Schedule for the estimated delivery timing of your bed.
You will be able to indicate your preferred delivery date during checkout online. Kindly note that any delivery date and time slot indicated is an estimate and it is not binding. We will contact you within 24 hours of placing the order to confirm a delivery schedule.
For all customised/indent orders, the estimated delivery date given to you is an approximate and is given in good faith. If there are any delays we will inform you as soon as possible, however, we are not responsible and cannot accept any liability for consequential losses as a result of shipment or delivery delays from our partners.
You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.
The following shipping fees apply:
|Orders amounting to less than $150.00||$30.00|
|Orders amounting to $150.00 and above||FREE|
Free shipping is only applicable for orders amounting to S$150.00 and above, to one local address on mainland Singapore, during operating hours.
Any delivery to restricted areas, offshore islands, or at a timing outside our working hours, is subject to the following surcharges:
Restricted areas e.g Embassies, PSA Terminals, Marina Bay Sands, and such other areas
Offshore island e.g. Jurong Island / Sentosa
Delivery after working hours
DELIVERY VIA STAIRCASE
It is your duty to ensure the items purchased can be delivered to you via elevator / staircase.
Should the specified shipping address be inaccessible by an elevator (due to building infrastructure, elevator malfunction, Management refusal to let us use the elevator etc.) or on a different floor/storey from the loading bay or ground floor, or if the goods do not fit in the elevator, the following charges will apply in addition to the standard delivery charges and surcharges indicated above:
|Per Item Per Floor||$20.00|
In the event that the goods cannot be delivered via elevator, and we access that it is not possible for the goods to be delivered into your premises in a non-hazardous manner, we reserve the right to cancel the delivery.
Surcharges payable may not be reflected in your auto-generated invoice. Should there be any surcharges applicable, you will be notified as soon as possible.
In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers, scheduling difficulties, or force majure, you will be notified at our earliest convenience. The Company reserves the right to amend the delivery timings should such circumstances arise.
All products purchased shall be delivered to the delivery address provided at the time of purchase and you shall bear sole and full responsibility for the failure to receive any product purchased in the event that a wrong delivery address was provided.
In the event that you are not at home to receive the goods during the stipulated delivery schedule and there is a failed delivery, a $50.00 delivery charge will apply to have the goods delivered to you at a separate date and time. This charge is payable before the delivery will be scheduled.
If you do not wish to arrange for another delivery, please let us know and we will arrange for the goods to be ready for pickup at our warehouse within 2 working days.
CHANGES TO DELIVERY
We accept changes to the delivery date up to 3 working days before the stipulated delivery date. Any changes must be made in writing to the Company through email to email@example.com. Please remember to include your invoice / order number in the email subject title for tracking purposes. The change in delivery date will not be considered confirmed unless we have replied in writing.
Customers accept and acknowledge that they are fully informed of the following:
All product dimensions provided are approximate. The dimensions provided are given in good faith and delivered in subject to a tolerance of +/-30mm hence the difference in size must be accepted.
While we have tried to provide the best images and descriptions possible, we do not guarantee that colors and details in website images are 100% accurate representations of the products and approximate sizes. Hence, we strongly recommend that you have a close look at the product descriptions and characteristics before ordering. Please contact us before ordering if there are any doubts or queries regarding the item.
Aging and use of furniture will affect the colour and texture of both customized and mass produced furniture. These natural occurrences shall not be deemed as defects..
Certain furniture will not have full or will have no finishes on certain surfaces and parts of furniture; such as bottom or back of bed frame, the bottom of drawers and bed slates. These shall in no way be deemed as defective finishes. These examples are not exhaustive.
Similar models or materials purchased at different times will have color variations and may not match previously bought furniture. These variations do not constitute defects.
Legal title of any of the items supplied shall remain with the Company until full payment, including service charges (if any) has been received.
We accept returns for all non-customised and regular priced good(s) within 7 days from the first delivery date.
Customised items, indented (made-to-order) items, discounted items (sale/clearance items, items on 1-stock-offer, and discounted bills) are not returnable or refundable. Orders placed using discount codes are not eligible for return or refund. Delivery fees are not returnable or refundable.
All returned items must be in their original condition, unused, undamaged, unopened, and with its original packaging intact. The Company reserves the right to reject any return if they do not fulfil the indicated criteria.
You may make an appointment with us and bring the item(s) and a copy of your order to our warehouse during operating hours for refund. All refund will be processed within 14 working days via the same payment mode that was used to make payment. If you have made payment via Bank Transfer or PayNow, bank transaction fees (if any) may be deducted from the refund amount.
In the event you require delivery service for the return, restocking fees will apply.
|For Return of item(s) immediately while the delivery team is at the premises||Restocking Fee
$80.00 per item
For Return of item(s) after the delivery team has left the premises
$100.00 per item
Restocking Fee of $80.00 per item will automatically apply for orders with unsigned delivery orders.
We accept exchanges for all non-customised and regular priced good(s) within 7 days from the first delivery date.
Customised items, indented (made-to-order) items, discounted items (sale/clearance items, items on 1-stock-offer, and discounted bills) are not exchangeable.
All exchanged items must be in their original condition, unused, undamaged, unopened, and with its original packaging intact. The Company reserves the right to reject any exchange if they do not fulfil the indicated criteria.
Restocking fee of $50.00 per item applies for all exchanges.
Should you choose to exchange the existing item(s) for a piece of a higher price, you will be required to pay the difference in price. No refunds will be provided if an item is exchanged for a piece of lower price.
You are responsible for ensuring the goods are received in good condition upon delivery.
Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages or defects upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged or defective items upon delivery (except for clearance, 1-stock-offer, display piece, and free gifts) at no charge if the claim is valid. We will contact you within 1 working day for further action. Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained.
Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available shipment. In the event an exchange cannot be made, Prestige Affairs reserves the right to offer a substitute or refund.
PROOF OF PURCHASE
Please retain all documentation for your proof of purchase. We will not entertain any requests (e.g. exchanges etc.) without evidence for proof of purchase.
If you are acting on behalf of the purchaser, we require a written statement from the purchaser indicating that you are authorised to act on their behalf. This statement must be signed by the purchaser.
For every 1pc of mattress purchased, we can dispose of 1pc old mattress on your behalf (except for Foldable Mattress, Eclipse Foam Mattress, and Baby Mattress which is not eligible for free mattress disposal). Our delivery crew has the right to reject any mattress for disposal if they suspect that the mattress is infested with bed bugs or other insects. We will not dispose of mattresses that are infested with bed bugs or other insects in order to protect our delivery crew, as well as to avoid contamination of the clean and brand new mattresses that are in the delivery vehicles.
Free mattress disposal service is limited to disposal of old mattress only. We do not dispose of old bed frame or other furniture.
Please have your home ready to receive the new furniture. Your old furniture will need to be removed before we can deliver and install the new furniture.
We do not provide furniture disposal services. We are not able to dispose of old furniture (e.g. bed frame) as old furniture needs to be broken into pieces and incurs a fee paid to the relevant authorities to have it disposed properly. We do not have the resources and license to dispose of old furniture.
You may contact your local town council for free disposal service, or contact your building management for assistance.
In the event that your old furniture is not removed before the delivery, causing the delivery team to be unable to install the new furniture, it will be a failed delivery. Re-delivery due to failed delivery is chargeable at $50.00.
From time to time, we may have promotions on our online store where you will be entitled to free gifts for selected items. Free gifts, if any, will be indicated on the item's product page. These free gifts are subject to stock availability and they apply to purchases of standard items made on MattressMart online store only.
Customised items and purchases made outside of the MattressMart online store are not entitled to the free gifts, if any, listed on the original product page.
All warranty terms (if any) have been indicated clearly on each items’ product page. Warranty, if any, is handled by the manufacturer.
For Magic Koil mattresses, please register your warranty at www.magickoil.com.sg.
Please read and follow the instructions on the warranty carefully for the warranty to be effective. We recommend that you fill up and submit your warranty application immediately after purchase for your warranty to be effective.
Clearance and display items do not include warranty, unless otherwise stated.
RIGHT TO REJECT AN ORDER
We reserve the right to reject any order that is due to data entry error or for any other reason without liability or compensation to the Customer. This includes all cases of “zero” priced items.
The Company will refund the Customer for whatever has been paid for all such cases.
LIMITATION OF LIABILITY
Our maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount received from you for the relevant product(s) purchased.